DTP Automotive & Diesel

Brittani Roberts 11 months ago

⭐️ Zero stars if I could. Save yourself the headache and avoid this shop. We didn’t choose them—our car was sent here after another company damaged the engine during an oil change, and we were told we had to use this shop for the replacement. If I had known what we were in for, I never would have agreed. The engine they installed was refurbished and done so poorly that we’ve continued having major issues for over a year. A thermostat they added failed, hoses weren’t clamped properly, screws were missing throughout the engine, and the overall work was careless. Another mechanic later confirmed multiple problems with the installation. Communication was also terrible. The front desk staff seemed confused about basic details and follow-ups, and getting any clear answers was next to impossible. We’ve spent more time and money fixing their mistakes than it would have cost to do the job correctly the first time. I strongly recommend taking your vehicle somewhere else.

Billy Wayne Sides a year ago

Came to Amarillo on business and the power steering pump went out on my Dodge Ram 2500 diesel 4wd while on the road here. DTP was recommended to me by a business associate, and he was 100% on point! The folks here were prompt in getting me in, helped me get back to my hotel, and loaned me a truck so I could still work while they repaired mine. That pump caused more issues with other components, and they kept me apprised of the whole situation as they went. Had it repaired and running great the next day, and I would HIGHLY RECOMMEND them if the opportunity ever arises. GREAT bunch folks and I appreciate what they did for me.

Mindy Briggs a year ago

Best experience I've ever had with an auto shop. Tyson is very knowledgeable and very respectful. They stand behind their work and go the extra mile to be helpful to their customers. I recommend this shop without hesitation and encourage you to give them a try.

Zack Hemond a year ago

DTP provided my truck with the final repair in a six day long ordeal with its fuel system. Wednesday saw me make an emergency stop in the northern part of Texas after my truck's check engine light came on at the same time that it gave a message about the engine power being reduced and that the fuel filter needed to be replaced. The first shop changed out the fuel filter, and about 20 miles down the road their was a new "change fuel filter" message. Engine power was still good, though. I pressed on to my destination for the night without any further issue. In the morning on Thursday, on the strong suggestion of a friend who is a mechanic, I took the truck to the dealership in the town where I was and postponed my return trip, which inclueded picking up a horse to haul back home to Washington state. The parts needed for the repair that the dealership diagnosed were unavailable until Friday. So, I stayed an extra day, and after the repair was completed, I went to get the horse and started for home. About four hours into the 31-hour journey home, the original problem (check engine, reduced power, replace fuel filter) was back. But, it was after 8 pm, so no shops were open. Saturday, I

Kenzie Moss a year ago

If I could give this shop zero stars, I would. My mom brought her truck here this morning after being stranded in Amarillo. The sheriff and tow truck driver recommended this place, so we trusted their word. After 4 hours without an update, my mom called to check on the status of her truck. The front desk person assured her they’d call her back shortly. Another 2 hours passed with no communication, so she called again. This time, the front desk person put the mechanic on the phone, who was unbelievably rude. He accused her of being "impatient" and told her to come pick up her truck and take it somewhere else. My mom is stranded, stressed, and just trying to get back on the road to avoid missing more work. This kind of dismissive and unprofessional behavior is unacceptable, especially for a business that comes highly recommended. If they couldn’t help her in a reasonable timeframe, they should have set realistic expectations or communicated clearly, instead of adding to an already difficult situation. Avoid this shop if you need reliable service or basic customer respect.